Securus Technologies is a company that provides services and products to the law enforcement and correctional facilities across the U.S. and Canada. On March 8, 2017, the company announced that they were they were the winner of the Gold Stevie Award in the category of Best Customer Service Training Department. The Stevie Awards are the top honor in the world for sales professionals, business development, customer service, and contact centers and were given out at a banquet on February 24th in Las Vegas, Nevada.
More than 2,300 nominations from companies around the world compete for the Stevie Awards. To win in the customer service category there are 61 categories that independent judges use to determine the finalists for each award. Once the finalists are revealed a group of 75 members of judging committees make the final determination for which company wins the Gold, Silver, and Bronze Stevie Awards for each category.
The Senior Vice President of Operations of Securus Technologies, Danny de Hoyos, accepted the award. In his statement accepting the award he said that he was pleased that the efforts the company has made in customer service were recognized by the judging panel. He went on to say that the training team focused on customer service personnel emphasizing with their customers and resolving their issue on the first phone call. The customers that are calling in are the family and friends of inmates that use Securus Technologies services in order to contact their loved ones who are incarcerated in a correctional facility.
The Founder and President of the Stevie Awards, Michael Gallagher, said that the Stevie Awards for Sales & Customer service is a very competitive field. He said this reflected the importance that customer service plays in successful companies.